Frequently Asked Questions
Everything you need to know about shopping with Grabie.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Grabie ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact our support team for details on individual items.
How do I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Please contact our customer service team immediately to ensure the change is processed before shipping.